THE OBJECTIVE
Client retention is forever growing increasingly
important to law firms and Harwood Andrews
wanted to ensure their clients were receiving
the best service. Harwood Andrews decided they
needed a centralised area where clients could
access information and documents whenever
suited them. With their current system, clients
would have to wait until their lawyers were
available to send them a document, which was
causing frustrations. Securely Share Files on Hubshare made this all go away.
Having a centralised area where they could share documents with
clients, would mean greater transparency, thus
improving client relationships. They also needed a user-friendly platform, “We
have a multi-generational organisation and so
needed something that was going to be as easy for
our users to create hubs or portals for their clients
as possible,” explained Dana Lunn, Manager of
Digital Solutions at Harwood Andrews.
CREATING HUBS
BENEFITS OF USING HUBSHARE
LOOKING FORWARD
If you have clients and exchange documents – Then you need a client portal. Email was often used in the past, but in an effort to deliver a digital experience as good as a physical one that needs to change. Client portals are the future. Collaboration Portal Hubshare is a powerful secure file sharing platform that allows professionals to collaborate more effectively.
Secure file sharing pretty much only deals with documents and these tend to be large sets of data or short term sharing. Client portals are for longer transactions and sharing data that is far more than just documents..