5 Steps To Improve Client Engagement Using Client Portals

The Session

According to a McKinsey report, businesses that focused on maximising their client satisfaction, and in particular their entire client journey, could increase client satisfaction by 20%. They also found it was key to be consistent during all touchpoints of their experience to ensure it’s seamless for clients to navigate through.

With this in mind, how do law firms ensure their clients experience virtually matches up to a physical one? The simple answer is – by using a Client Portal.

Join Rebecca Welsh, Account Manager at Nikec, as she walks you through the key steps to achieve high client engagement by utilising a Client Portal, starting with something that may seem obvious to many (but is often skipped) – speaking to your clients to understand their needs. 


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Rebecca Welsh

Account Manager | Nikec

Rebecca’s role within Nikec involves working closely with external partners to develop marketing campaigns, driving lead generation for new business within Legal and executing all of Nikec’s business development activities.

If you have clients and exchange documents – Then you need a client portal. Email was often used in the past, but in an effort to deliver a digital experience as good as a physical one that needs to change. Client portals are the future. Collaboration Portal Hubshare is a powerful secure file sharing platform that allows professionals to collaborate more effectively.

Secure file sharing pretty much only deals with documents and these tend to be large sets of data or short term sharing. Client portals are for longer transactions and sharing data that is far more than just documents..

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