According to a McKinsey report, businesses that focused on maximising their client satisfaction, and in particular their entire client journey, could increase client satisfaction by 20%. They also found it was key to be consistent during all touchpoints of their experience to ensure it’s seamless for clients to navigate through.
With this in mind, how do law firms ensure their clients experience virtually matches up to a physical one? The simple answer is – by using a Client Portal.
Join Rebecca Welsh, Account Manager at Nikec, as she walks you through the key steps to achieve high client engagement by utilising a Client Portal, starting with something that may seem obvious to many (but is often skipped) – speaking to your clients to understand their needs.
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Rebecca’s role within Nikec involves working closely with external partners to develop marketing campaigns, driving lead generation for new business within Legal and executing all of Nikec’s business development activities.