Leading Ipswich law firm chooses Nikec to enhance client engagement through self-service platform.

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Kerseys chose Nikec Solutions as their preferred supplier of Hubshare to help with their digital transformation. As a leading Law Firm for Business and individuals, Kersey’s Solicitors, based in Ipswich & Colchester, have a rich heritage. They provide tailored commercial and private legal services to individuals, families, and businesses.

Trudy Hooper, IT & Business Operations Manager, at Kerseys Solicitors explained. “There are many products in the marketplace.  We considered the financial cost along with a product which needed to be flexible and easy to use. Having previously worked with David Simpson at Nikec, I knew their principles were aligned with my own. We wanted to keep it simple for the end user, clients and third parties. Now they can focus on accessing and reviewing what they need rather than worrying about IT skills.”  

User Friendly 

Hubshare is well known for its user-friendly interface, making it easy and accessible for all end users. The goal is to make the user’s journey quick and simple to find the right data. Hubshare is designed to enhance the client and employee’s productivity by keeping things effortless and encouraging self-service. Hubshare’s set up and implementation is straight forward, meaning you don’t have to reply on IT teams!

Trudy continued, “Our corporate team members were provided with a training session by myself which lasted approximately 20 minutes. As it is a cloud-based product, it is easy to use but, more importantly straight forward for our clients and other parties who require access.”

 Training should be minimal

Hubshare training with your clients and colleagues should be minimal and does not require all users to attend. Many firms like Kerseys train a few of their users and employees, many of whom would be involved in the set-up of portals and then share the training with the rest of the team.

Head of Commercial Team at Kerseys, Kimat Singh shed light on why they knew Hubshare was the right platform for them.“We did not want to over complicate and reinvent the wheel to share large files securely or when creating a commercial deal room. Hubshare was a great solution, I did not need to get involved any further. It does what it is required to do and was setup within 2 days, which allowed me to focus on delivering a service to my clients.”

Senior Corporate Solicitor Adrian Chaffey also commented. “I have used many other products whilst working in London which deliver the same end result, but I am very happy with Hubshare and would recommend the product to other corporate lawyers it is cost effective and easy to use.”

Director of Client Services at Nikec Solutions, David Simpson, went on to share. “Trudy and I have worked together before in previous roles, so it was great that Kerseys Solicitors also showed the confidence in Nikec Solutions to enable us to work together again on the Hubshare deployment.”

If you have clients and exchange documents – Then you need a client portal. 

Email was often used in the past, but in an effort to deliver a digital experience as good as a physical one that needs to change. Client portals are the future. Collaboration Portal Hubshare is a powerful secure file sharing platform that allows professionals to collaborate more effectively.

Secure file sharing pretty much only deals with documents and these tend to be large sets of data or short term sharing. Client portals are for longer transactions and sharing data that is far more than just documents..

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