“One of the things that we wanted to implement first was a way to securely upload documents to a data room. That’s how we began the partnership with Hubshare”. Yvette Moss, IT Director @ Steele Raymond
Steele Raymond LLP is a UK law firm with a large presence in Bournemouth & the surrounding areas. They have practiced law for around 40 years and recently achieving their 15th consecutive year as a Top Tier firm in the Legal 500 UK Edition. Steele Raymond have proven their excellence in this ever-growing and challenging industry.
The firm’s specialist teams serve business clients across a wide variety of sectors. They ensure they provide a high quality and personalised service to their clients.
Their rapid expansion has led to the recent opening of their third Bournemouth office to accommodate extra staff. They needed to invest in the necessary technology to help accommodate and continue to provide high class services.
THE OBJECTIVE
Before implementing Hubshare, Steele Raymond predominately relied on email and another solution to cater their file-sharing needs. However when preparing for GDPR, it became apparent this did not meet compliancy requirements.
Yvette Moss, IT Director at Steele Raymond, was tasked with upgrading their IT systems to be in line with a modern way of working. They also needed to meet such GDPR compliance requirements.
The firm wanted a more secure and permanent way to share files and documents internally and externally. Their clients also wanted a trusted, centralised area to view all their files easily, which was especially important for large deals. By doing so they would remove the need for confusing email threads, the threat of losing important files and the possibility of their files being too large to send via email attachments.
THE SOLUTION
After considering numerous data room providers, the firm found, Hubshare was easy to implement and cost effective. “During the demonstrations of Hubshare, we found the platform was very user friendly and this was important for us.” explained Yvette Moss. “You don’t expect fee earners and support staff to be IT specialists, they are experienced in what they do. Any software product put in front of them, really needs to be easy-to-use and we found Hubshare was the best”, she finished. Another notable quality of Hubshare is that internal users can invite as many external users that they desire, into the Hubs. Unlimited external licenses offers added flexibility and this was especially important for Steele Raymond.
IMPLEMENTATION & TRAINING
At Hubshare, we pride ourselves on the support we provide throughout deployment, training and post implementation. During Steele Raymond’s implementation, Yvette created two separate internal teams. This way they could be trained according to their involvement with Hubshare. This made for a streamline process and avoided any unnecessary training. The firm then created branded templates per department, and set up user rights dependent on which group users were in.
“It was painless!”
“Once everything was set up, the training was really easy actually. Alyson from Hubshare, helped us every step of the way. She was at the end of the phone if we needed her. Once the users were trained, they seemed to be using it without any issues, which is great news for IT.” explained Yvette. Steele Raymond’s commercial team have been using Hubshare heavily since it’s implementation. Their dispute resolution team have recently begun to utilise Hubshare. For their commercial team, being able to upload and share large documents was a necessity, especially when dealing with large cases. “This is sort of ground-breaking for them,” noted Yvette.
EASE OF USE
Hubshare is renowned for it’s ease-of-use, with many clients impressed at how easy it is to set up Hubs and templates. There is a step-by-step wizard for the Hub building process, but there are also templates. Users can effortlessly create a Hub with their branding, contacts and documents, at the click of a button. Templates can be created, edited and adjusted to suit particular teams and clientele.
Thanks to our comprehensive training and Hubshare’s easy set up, Steele Raymond’s IT team weren’t inundated with support calls. “Hubshare’s definitely one of those pieces of software where once the actual training has taken place and we had set it up in the way we had wanted it to be, it kind of runs on its own. So it was great for that!” Yvette added.
LOOKING FORWARD
Steele Raymond have been successfully using Hubshare as their primary file-sharing platform for over a year. They have invested in additional licenses so other teams can utilise the platform. Yvette explained, “The team got to know Hubshare and how it works, so they jumped on that bandwagon and asked us if we can have more licenses. Hubshare also welcome feedback and suggestions to enhance Hubshare, and that ticked the box for us.” In the New Year, the firmplan to implement a new document management system, of which, Hubshare will integrate with. This addition, will make Hubshare even more accessible and user friendly.