The Session
According to a McKinsey report, businesses that focused on maximising their client satisfaction, and in particular their entire client journey, could increase client satisfaction by 20%. They also found it was key to be consistent during all touchpoints of their experience to ensure it’s seamless for clients to navigate through.
With this in mind, how do law firms ensure their clients experience virtually matches up to a physical one? The simple answer is – by using a Client Portal.
Join Barry Simmons, Client Services Manager at Nikec, as he walks you through the key steps to achieve high client engagement by utilising a Client Portal, starting with something that may seem obvious to many (but is often skipped) – speaking to your clients to understand their needs.
Agenda:
- Introduction
- Understanding your clients needs
- Making the digital as good as the physical
- Scale as you go
- Automate & Integrate for self service
- Always evaluate & evolve
- Audience Q&A
Register to watch
Speaker
Barry Simmons
Client Services Manager | Nikec
Barry manages all our client service needs. Based in Hong Kong, he specialises in document management and Digital transformation ensuring everyone is expertly cared for.