Training support when you need it
Reinforce learning in a proactive and simple way. The iTrain Ali chatbot gives ‘real time’ legal application and compliance training support when you and your team need it.
Leveraging your Intranet
Leverage content from your intranet quickly and easily to save users struggling to find information buried in your internal systems.
Proactive Learning Support
Keep staff up to speed on new features and product releases without organising training sessions and eating into their valuable time.
Change Management
Communicate changes to policies and systems to your user base without having to only rely on email by using the chatbot instead.
New application deployment
Implementing a new solution is always difficult due to change, so providing assistance to this is key to user adoption.
Training support when you need it
Always Available
Whether during the day, in the evening or at the weekend, ensure you have training support 24/7 from any device.
Monitor User Confidence
Ask users to rate their understanding on certain apps to allow your training team to focus on other priorities.
Automate Training Support
Reduce load on in-house teams by providing real-time automated training responses to users queries.
Customisable Content
Tailor the chatbot to match your environment, your apps & your training material so it’s easily adopted by users & saves time.
Key features
Out-of-the-box or Custom Content
Real-time Responses
Answer 'How Do I' questions
Teams or Browser
Integrations
iTrain Ali integrates with some of the leading applications and technologies
We’re delighted with the feedback received from this innovative service. Our people required point of need support during lockdown, which Hey Wiggi provided, and now we’re finding Hey Wiggi is a great resource and communication tool, regardless of whether in the office or working remotely. We’re particularly pleased to see Hey Wiggi can now support pdfDocs and are eagerly anticipating the next developments.
Veena Kanda
Head of Learning and Development, Wiggin LLP
Frequently asked questions
iTrain Ali can be installed over a website via a browser or within your MS Teams environment. You choose where certain chatbots live to allow for maximum user adoption.
Yes, by utilising the native MS Teams or Browser functionality users can get responses to their questions from anywhere.
Ali will remove those ‘How Do I’ questions from your internal trainers or helpdesk queue. This allows these teams to focus on delivering a quality proactive service.
Nikec Solutions will be pleased to discuss your specific requirements and create a bespoke proposal to achieve these.
Sure, get in touch with one of our team and they can set you up with a trial.
iTrain Ali is simple to set up.