London headquartered law firm, Bristows LLP, has selected and deployed iTrain Legal’s training chatbot iTrain Ali, from Nikec Solutions, to assist its workforce in using legal software applications.
Having started with iManage Work10, Bristows will also be deploying chatbots to help users answer their ‘How to…’ questions for MS Teams, MS Office and pdfDocs.
iTrain Ali is an MS Teams or browser-based chatbot that provides tips and pointers to “How Do I…?” enquiries about legal applications. Supported by comprehensive user guides and videos, iTrain Ali gives users real time answers 24/7.
Phil Wood, IT Director at Bristows, said “We deployed the new iManage Work10 solution during the COVID-19 pandemic, when we had to deliver our training in a very unusual way.” Phil added: “We work flexibly now: colleagues are not necessarily working in the same office or at the same time. Fee earners may not always have quick, in-person, access to those who can explain how to use our software applications in the same way as before. iTrain Ali is a great way to bridge that gap.”
David Simpson, Director of Client Services at Nikec Solutions commented, “We are thrilled that Bristows is making great use of the chatbot technology, and we see this as an area of technology that will go from strength to strength within law firms”.
Finally, Dorigen Sykes, Managing Director at iTrain Legal said “iTrain Ali was initially designed to aid our already successful training business. The pandemic has changed things slightly and we see chatbots as the answer to how law firms’ users can get quick answers to their questions.”