Client retention is forever growing increasingly important to law firms and Harwood Andrews wanted to ensure their clients were receiving the best service. Harwood Andrews decided they needed a centralised area where clients could access information and documents whenever suited them. With their current system, clients would have to wait until their lawyers were available to send them a document, which was causing frustrations. Having a centralised area where they could share documents with clients, would mean greater transparency, thus improving client relationships.

“We have a multi-generational organisation and so needed something that was going to be as easy for our users to create hubs or portals for their clients as possible,”

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